Protecting your Personal Data. Protecting the Personal Data of individuals that we interact with throughout our activity, with conscious respect for the legal relevant requirements, is a commitment and a responsibility of high value and importance for Smart Delivery. When engaging with Smart Delivery we want you to feel secure and confident that your Personal Data is in good hands.
Data Subjects from whom we collect and process Personal Data. We collect Personal Data of our employees, potential employees (i.e., job candidates, job applicants), clients, suppliers, client's, and supplier's representatives also referred as “business contacts”, shareholders and website users. If the Personal Data we collect is not listed in this Privacy Policy, we will give individuals, when required by law, appropriate notice of which other Personal Data will be collected and how they will be used.
Categories of Personal Data that we collect and process. We may collect and process the following categories of Personal Data about you:
If you contact us, we may keep a record of the correspondence. Furthermore, we may ask you to complete surveys that we use for research purposes, although you are not obliged to respond to them.
Although we do not generally seek to collect sensitive or special categories of Personal Data about you, we may do so in certain cases where we have the legal right to do so, or where you have expressly consented to this.
If you provide us with any Personal Data of another person, you are responsible for ensuring that such person is made aware of the information contained in this Privacy Policy and that the person has given you his/her consent for sharing the information with us.
Except for certain information that is required by law, your decision to provide any Personal Data to us is voluntary. You will therefore not be subject to adverse consequences if you do not wish to provide us with your Personal Data. However, please note that if you do not provide certain information, we may not be able to accomplish some or all the purposes outlined in this Privacy Policy, and you may not be able to use certain tools and systems which require the use of such Personal Data.
The processing activity. Through our webpage or website, we collect and process Personal Data about you in two ways:
(1) direct processing (for example, when you provide your Personal Data through a log in action on our webpage or website or when you are prompted to complete a form within our webpage or our website or when you provide information to sign up for a newsletter or register to comment on a forum webpage or website), and;
(2) indirect processing, from certain third parties (for example through website analytic technology). Such third parties include for example our affiliates, public authorities, public websites and social media, suppliers, and vendors, etc.
Direct processing. Our website or webpage may collect certain information automatically, such as the type of device or operating system you use, the amount of time you spend on our website or webpage, and information about the way you use our website or webpage. Our website or webpage may also use certain analytics software that enables us to better understand how our website or webpage functionalities work so that we can continue to improve them. Our website does not knowingly collect Personal Data about any person under the age of 18 years.
Targeted data and marketing communications. The majority of the Personal Data we collect and use for marketing purposes relates to individuals, employees of our clients and/or vendors and other companies with which we have an existing business relationship. We may also obtain contact information from public sources, including content made public at social media websites, to make an initial contact with a relevant individual at a customer, vendor, or other company.
We send commercial e-mails to individuals at our customers, vendors, or other companies with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws. Our targeted e-mail messages typically include web beacons, cookies, and similar technologies that allow us to know whether you open, read, or delete the message, and links you may click. When you click a link in a marketing e-mail you receive from Smart Delivery, we will also use a cookie to log what pages you view and what content you download from our websites, even if you are not registered at or signed into our site.
Targeted e-mails from Smart Delivery may include additional data privacy information, as required by applicable laws. You can exercise your right to prevent marketing communications to you by checking certain boxes on the forms we use to collect your Personal Data, or by utilizing opt-out mechanisms in e-mails we send to you. You can also exercise the right to discontinue marketing communications to you, or to have your Personal Data removed from our databases at any time. In such cases, we will retain minimum Personal Data to note that you opted out in order to avoid contacting you again.
Indirect processing. Our websites may include links to and from the sites of our partner networks, advertisers and affiliates and certain programs (widgets and apps) of third parties. Where this is the case, note that such third parties may process your Personal Data collected through such programs for their own purposes. We do not accept any responsibility or liability for such third parties' sites or programs. Please check such third parties' terms of use and Privacy Policy before using and providing any information to such third parties' sites and programs.
Purposes for collecting and processing your Personal Data. We might process your Personal Data for the below listed purposes:
Legal basis for collection and processing of your Personal Data? We process your Personal Data for the purposes set out in this Privacy Policy based on one or more of the following legal basis:
Personal Data retention. We will retain the data for as long as you use the website and as long we have an ongoing relationship with you and for a reasonable time thereafter. Please note that some or all of the data may be required in order for the website to function properly, and we may be required to retain certain information by law. We might retain your Personal Data longer, based on your legitimate interest or consent (i.e., to provide you with the history of orders).
We maintain specific records management and retention policies and procedures, so that Personal Data are deleted after a reasonable time according to the following retention criteria:
In such a case we will retain your Personal Data for as long as you request us to do so but not more than for a reasonable period, and in any case not more than 4 years. We may retain your Personal Data where this is advisable to safeguard or improve our legal position (for instance in relation to statutes of limitations, litigation, or regulatory investigations).
We delete or anonymize your Personal Data when it is no longer needed for the purposes for which it was collected and subsequently processed.
Data Subjects rights. You are entitled, in the circumstances and under the conditions, and subject to the exceptions, set out in applicable law, to:
Note that most of the Personal Data that we hold about you comes from information you completed, therefore, please ensure that you keep your information correct and up to date by updating your profile/information on the website.
Please note, however, that certain Personal Data may be exempt from the above-mentioned rights pursuant to applicable data privacy or other laws and regulations.
To the extent that the processing of your Personal Data is based on your consent, you have the right to withdraw such consent at any time by contacting our Data Privacy Officer. Please note that this will not affect our right to process Personal Data obtained prior to the withdrawal of your consent, or its right to continue parts of the processing based on other legal bases than your consent.
Security measures.We place a great importance to your right to privacy and the protection of your Personal Data. We want you to feel secure that when you deal with us, your Personal Data are in good hands. Therefore, we protect your Personal Data in accordance with applicable data privacy laws and our data privacy policies and principles. Further, we have implemented appropriate organizational and technical security measures to protect your Personal Data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure, or access, or accidental or unlawful destruction of or damage thereto. We maintain organizational, physical, and technical security arrangements for all the Personal Data we hold. We have protocols, controls and relevant policies, procedures, and guidance to maintain these arrangements considering the risks associated with the categories of Personal Data and the processing we undertake. We store Personal Data on servers with limited access located in secured facilities, and our security measures are evaluated on an ongoing basis. The servers are protected by anti-virus software and firewalls, among other measures.
Cookies and other tracking technologies. Our websites use cookies. A cookie is a small text file, which is stored on your computer in order to recognize your computer at recurring visits. The cookie may transmit information via your browser with a purpose of authenticating or identifying the computer (via e.g., the IP address) or the user. Cookies may contain information such as registration data and user preferences. When a server receives a request from a computer which stores a cookie from the website, the server can use the information stored in the cookie in combination with the information stored on the server. A cookie cannot collect information from your computer and cannot carry any viruses or other damaging files.
If, despite our commitment and efforts to protect your Personal Data, you believe that your data privacy rights have been violated, we encourage and welcome individuals to come to Smart Delivery first to seek resolution of any complaint. You always have the right to register a complaint directly with the relevant supervisory authority or to make a claim against Smart Delivery with a competent court (either in the country where you live, the country where you work or the country where you deem that data privacy law has been infringed.
By using our products and services, websites, and webpages, you are consenting to our processing of your Personal Data and information, including the use of cookies and other tracking technology as well as the potential transfer of your Personal Data to our international divisions, subsidiaries, joint ventures, affiliated companies, as set forth in this Privacy Policy.